What to do if you have a problem

Despite our best efforts, we won’t always get everything right.  Occasionally we will make a mistake or something may go wrong.
 
If you have any questions or concerns about your child or the school, then it is always important to raise them with the Class Teacher. If you are unsatisfied with the outcome, you should arrange an appointment with a member of the School Leadership Team by using the contact details below. Most problems can be sorted out this way. 
 
Tel: 01427 612572
Email: mercersoffice@talloaksacademy.co.uk

If you are still unhappy with the outcome, you can use the formal arrangements for making complaints using the Complaints Policy. Please find the policy on the page link below.
Trust Policies
01427 612572
mercersoffice@talloaksacademy.co.uk
Ropery Road, Gainsborough, DN21 2PD
OFSTED Good
LSCP
Operation Encompass with link
Magic Breakfast
Lincolnshire Reading Pledge
Lincolnshire Reading Pledge Silver
Music Mark School

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